Customer Service
Shopping on Our Site
Welcome to the Au Naturel Ayurveda, amazing online shopping experience. Shopping with us is simple & easy.
Wholesalers
We welcome wholesale business, offering wholesale pricing to retailers. The submission of Tax ID, proof of being a reputable retail establishment, as well as a minimum order must be placed before a wholesale order is approved. Please fill the form on wholesale account page to create a wholesale account.
Placing an Order
Make sure to place items in your shopping cart. When you have completed your purchases, select the checkout link.
Currently we accept Visa, MasterCard, Discover and American Express.
Order Confirmation, Status and Tracking
Once you have completed your purchase, you will be emailed your order confirmation and order number. Orders are shipped within one to two business days. Once orders are shipped, on request you will receive an email with your tracking number.
Feedback
We strive to provide a shopping experience which is simple and easy but also an amazing and spiritually pleasing experience. Please let us know if you have any questions, enquiries, comments or feedback regarding your experience to help us improve our site, send an email to sales@aunaturelayurveda.com.
Shipping and Handling
Our Domestic Shipping is done through the Fed Ex ,USPS & Priority with options for expedited shipping. For International Shipping, please email us for a quote on shipping to sales@aunaturelayurveda.com
Returns and Exchanges
Please be aware that we do not accept returns or exchanges at Au Naturel Ayurveda. We stand behind the quality and satisfaction of our products.
We provide Samples of our haircare, skin care and bodycare with purchase to make a decision for the future as well.
Also you can call us to purchase Sample Sizes of our Products.
If you would like samples, please email a response to your order confirmation email with which products you would like to try. In special circumstances such as receiving a damaged package or an incorrect item in your order:
- Within 7 days of receiving your purchase, please send us an email to sales@aunaturelayurveda.com and include your order number and reason you would like to make a modification. Please make sure to include if you would like to do an exchange or receive store credit.
- Please note that we do not provide refunds but will be happy to accommodate special circumstances with an exchange or store credit.
- Once we have received your request, an Exchange or Store Credit will be provided via email upon approval, with instructions on how to handle the items you would like to exchange, replace or receive credit for.
- Store credit is valid up to 12 months.
- Once the items in question are inspected, Au Naturel Ayurveda may deduct a 20% re-stocking fee unless noted in prior communication. We accept no used Products.
